Return Policy

Can I return my order?

We want you to be completely satisfied with your LA SIESTA purchase. You can return your new and unused LA SIESTA items within 30 days of delivery for a replacement or a full refund if you received the wrong items, the items were damaged, or the items were not as you expected them to be.

If you would like to return your purchase for a replacement or a full refund within 30 days of receipt, please email or call our hammock specialists at 786-401-1138. We will provide you with a return shipping label.

Once you ship the product back and we receive your items and inspect them to confirm that they are new and unused, we will issue a replacement or credit for the full purchase price. Credit will be given on the same credit card that was used for the purchase. If the items returned are in used or unsaleable condition, your refund will not be granted. For your security, we recommend photographing the items before sending them back in case any damage or loss occurs during shipping.

Who pays for the return shipping?

Return shipping charges are free. Once your return request has been processed by our hammock specialists, a prepaid shipping label will be sent to your email address on file, unless you provide a different address. You are only responsible for boxing the item, adhering the return shipping label to the box and dropping the box off with the parcel carrier.